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Shipping & Returns

Shipping & Returns Policy

InsideOutHardware.com

Shipping Policy

1. Shipping Cost

InsideOutHardware.com offers free standard shipping on all orders over $50.
Orders that do not qualify for free shipping will incur a flat shipping fee of $5.95.

2. Order Processing & Delivery Time

  • Orders typically ship within 1–2 business days.

  • Estimated delivery time is approximately 5 business days from the date of shipment.

  • Weekends and holidays are not included in this estimate.

3. Shipping Carriers

We ship using multiple carriers based on order size, weight, and destination, including:

  • UPS

  • FedEx

  • USPS

Carrier selection is made at our discretion. It is the customer’s responsibility to notify us of any known delivery issues with specific carriers.

4. Order Tracking

Once your order ships, a tracking number will be sent by email within 1–2 business days after your order is placed.
Please note that shipping labels may be created before the package is in transit, so tracking updates may not appear immediately.

5. International Shipping

At this time, InsideOutHardware.com does not offer international shipping.

6. Alaska & Hawaii Shipping

Additional logistics are required for shipments to Alaska and Hawaii.
Larger orders may be subject to additional shipping fees.

7. Expedited Shipping

Expedited shipping options are not displayed at checkout due to varying product sizes and weights.
If you require faster delivery, please contact us directly. Expedited shipping:

  • Incurs additional costs

  • Is not guaranteed to be available for all orders

8. Delivery Responsibility

InsideOutHardware.com is not responsible for lost or stolen packages once delivery is confirmed by the carrier.
Please ensure your shipping address is secure and accurate.

9. Damaged or Missing Items

Please inspect your order immediately upon delivery.
Any damaged, defective, or missing items must be reported within 7 days of receipt.

To report an issue, contact us with:

  • A detailed description of the problem

  • Photos (if applicable)

We will work promptly to resolve any issue.

Returns Policy

InsideOutHardware.com offers a 30-day return window from the date the order is received.

1. Return Timeframes

  • Returns received within 30 days are eligible for a full product refund.

  • Returns after 30 days may be subject to penalties and/or restocking fees.

  • Returns will not be accepted after 90 days under any circumstances.

2. Conditions for All Returns

All returns must meet the following requirements:

  • ✓ Only one (1) unit per SKU may be opened and returned
    All other returned items must be unused, unopened, and undamaged.
    Installed, used, or damaged items may:

    • Be subject to a restocking fee, or

    • Be ineligible for a refund, depending on condition.

  • ✓ Original order information must be included in the return package.

  • ✓ Refunds are issued only to the original payment method
    No store credits, checks, or alternate refund methods are offered.

  • ✓ Exchanges are not available
    If you need different items, please place a new order and return the original purchase.

  • ✓ Return shipping is the customer’s responsibility
    Customers may use any shipping carrier.
    InsideOutHardware.com does not provide return shipping labels or cover return costs.

  • ✓ Original shipping fees are non-refundable

  • ✓ Tracking is strongly recommended
    Please retain your return tracking number for your records and verification.

3. Return Address

All returns must be shipped to:

InsideOutHardware.com
191 W Industry Dr.
Springfield, KY 40069

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